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GP appointments booked but not attended
Posted on 23 Nov 2017
Please note this report is created at the request of the Patient Participation Group (PPG).
A total of 204 appointments were not attended in the month of October 2017, this equates to 40 hours and 7 minutes!
64 - GP appointments were not attended - 11 hours and 10 minutes
11 - Locum GP appointments (provided for increased GP availability for patients as per patient feedback) - 1 hour and 50 minutes
108 - Practice Nurse appointments were not attended - 24 hours and 29 minutes
46 - Nurse Assistant appointments were not attended - 2 hours
15 - Blood test appointments (provided by George Eliot Hospital) - 38 minutes
We appreciate that in certain circumstances it is not always possible to contact the surgery to cancel an appointment but ask that wherever possible contact is made to cancel appointments no longer required so they can be offered to other patients and reduce waiting times.