Appointments can be made by calling in at Dordon or Polesworth surgery or via the telephone (appointment line number 01827 330267). All clinics are by appointment only, the receptionists will try to book an appointment with the patients preferred GP but if this is not possible an appointment will be offered with one of the other partners. If you feel that you need to be seen urgently please make this known to the receptionist who will inform the Duty doctor
Some GP appointments are pre-bookable up to three weeks in advance, some are released the day before and others are only bookable on the day. If you are unable to keep an appointment please contact the surgery to inform the staff so that the appointment can be offered to someone else.
Nurse and Health Care Assistant appointments are bookable in advance.
Please note the surgery phone lines are extremely busy when we open with patients requiring appointments , therefore for all other enquiries we ask you to please ring after 9:00am on the enquiry line number 01827 892893.
Please remember an appointment is for one person only and a separate appointment should be made for any other persons attending for a consultation.
Our reception staff are fully trained and do a very difficult job well, by far the most harassed job at the practice. Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy, which is aimed at making the practice run smoothly. The Duty Doctor has to judge the urgency of requests so please try to give the receptionists the information they require. They have been told to elicit this by the doctors and are not being nosey.
Our receptionists are bound by the same rules of confidentiality as the Doctors and Nurses.
Out of surgery hours
When the surgery is closed, please telephone 01827 892893 and listen to the recorded message giving you the number to phone for Badger Harmoni. The Badger Harmoni service at the George Eliot Hospital is available for URGENT advice or treatment. This service is strictly for urgent medical matters only. Badger Harmoni must not be used as an alternative to being seen in the surgery.
Badger Harmoni: 0300 1303040
NHS Direct is also available for advice on 0845 4647 or www.nhs.direct.nhs.uk