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We are listening!
Posted on 3 Dec 2013
DORDON & POLESWORTH GROUP PRACTICE
How To Book An Appointment
We have been listening to patient feedback and we have heard some patients say that they are unable to get seen at the surgery "for days". The practice has always offered a system whereby a patient can be seen within 24hours all you need to do is contact the surgery before 10:30am and request an appointment for that day. The practice guarantees you will be given an appointment for that morning or receive a telephone consultation on that same day if that is what you prefer. As you can be seen on the morning you request an appointment, it is not always possible to offer you an appointment with the doctor of your choice but you will have an appointment with a doctor from the practice.
We try to offer early appointments for workers (from 8am) but these are sometimes taken by patients who are not working or retired; if you are one of these patients please think before you book "do you need that early appointment, or could that appointment be given to someone who works and you take an appointment later on in the morning session?"
The surgery has recently increased the number of pre bookable (in advance) appointments as we have heard that some patients wish to pre-book. If you wish to book an appointment in advance ask the receptionist to pre-book an appointment for you. You can have a pre-booked appointment with the doctor of your choice (holidays and demand permitting) but you may have to wait to see that particular doctor. It may be best to see any doctor rather than having to wait a long time to be seen, if you have an urgent problem. All of the practice doctors have access to your medical records.
Our Receptionists are here to help you; our aim is be as polite and helpful as possible to all patients. The receptionists do a very difficult job, please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out the GP instructions, they will have been told to ask these questions (triage) and are not being nosy.
If you consider that you have been treated unfairly please ask the reception staff to contact the Practice Manager who will be happy to address your concerns.