The dispensary liases closely with the Doctors, Practice Nurses, Receptionists and Administrators.   Dispensing facilities are available to most patients who live more than 1.6 miles (as the crow flys) from a chemist; you will be advised of your eligibility when you register as a patient or change your address.  We have six qualified General Practice Dispensers who cover both surgery sites.

Dispensary opening hours at Dordon surgery (main surgery site)

Monday 08:00 - 13:00pm 14:00 - 18:00pm
Tuesday 08:00 - 13:00pm 14:00 - 18:00pm
Wednesday 08:00 - 13:00pm 14:00 - 18:00pm
Thursday 08:00 - 13:00pm 14:00 - 18:00pm
Friday 08:00 - 13:00pm 14:00 - 18:00pm


Dispensary opening hours at Polesworth surgery (branch surgery)

Monday 08:00 - 13:00pm Closed
Tuesday Closed 13:00 - 18:00pm
Wednesday 08:00 -13:00pm Closed
Thursday 08:00 - 13:00pm Closed
Friday 08:00 - 13:00pm Closed

Telephone: 01827 330267 ext 4 for Dordon surgery or 01827 330267 for Polesworth surgery.

Fax: 01827 331420

Please telephone prescription requests through after 9:00am if possible due to the drug order being received and processed.

Ordering repeat prescriptions

Repeat prescriptions can be ordered quickly and easily through a number of methods to ensure that you can order your medication in a timely manner at a time that best suits your individual busy lives.  Please ensure you do not run out of medication by ordering in plenty of time.  More notice is required during busy holiday periods but please do not over order or build up a stock.  We ask that you leave at least two working days (not including weekends) between ordering and collecting your medication.

  • Telephone - The telephone prescription line is available as above.  A dedicated member of staff is available to take your request over the telephone and discuss any queries you may have.
  • Hand - The repeat request (prescription counterpart) needs to be completed ticking each item required.  This slip can be posted in the repeat prescription box provided within the reception waiting area at either surgery.
  • Email - Prescription requests can be emailed at any time of the day or night to dordon.practice@nhs.net
  • Online - Your order can be placed via the link on the 'Do it online' section of this website.
  • Post - You can post your completed repeat prescription request form to Dordon Surgery, 162 Long Street, Dordon, Tamworth, Staffs, B78 1QA along with a stamped self addressed envelope if you require the signed repeat prescription by return post.
  • Patient Access - You can securely log on to your prescription list using this system and request your medication.  Registration is required to use this service, ask at reception for your log in details.  Visit www.patient.emisaccess.co.uk for further information.
  • Fax - Fax your completed repeat prescription request at any time of the day or night to 01827 331420.   

Monthly prescription synchronisation

If your medication runs out on different days of the month causing you several visits to the surgery to collect; then please speak to a dispenser who will be more than happy to synchronise all of your medication so they will all need re-ordering on the same date.

Blister packed medication

Medication can be blister packed by dispensary if required (Dordon Surgery only).  Some patients may benefit from having their medication blister packed for different times of the day meaning they take their medication appropriately.  If you would like this service please speak to a dispenser who will put this service in place for you.  Please note more notice between ordering and collecting blister packed medication is required; usually just one weeks notice.

Obtaining medicines urgently

If for any reason you need to obtain your repeat prescription medicine urgently please speak to the dispenser at either site who will try to accomodate your request.  Please note this action is recorded on your records and frequent requests will be made aware to the GPs.

 Prescription charges

If you pay for your medication the currect NHS prescription charge is £9.00 per item (until April 2020) in England only.  Northern Ireland, Scotland and Wales prescriptions are currently free of charge.  We accept payment by cash, cheque or card (only card payments are accepted at Dordon surgery).

If you are on multiple long term monthly medications it may be worthwhile looking at purchasing a pre-payment card.  A prescription pre-payment card (PPC) works like a season ticket.  If you need more than 13 prescribed medicines each year, you could save money with a 12-month pre-payment card.  You can also buy a three-month PPC, which will save you money if you need more than three prescribed medicines in three months.

If you require 2 items a month you can save around £90 a year with a 12-month PPC.

If you require 3 items a month you can save around £180 a year with a 12-month PPC.

If you require 4 items a month you can save around £280 a year with a 12-month PPC.

If you are interested please ask a dispenser for a form, visit www.nhs.uk/healthcosts or telephone 0300 330 1343.

Free NHS prescriptions

You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16-18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)  
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance, or  
  • Pension Credit Guarantee Credit 
  • Universal Credit

 If you are exempt from NHS prescription charges then proof is required upon collection of your dispensed medication.