Announcement – Rapid Health Smart Triage

Smart Triage – Rapid Health

Imagine a system that helps you get the right appointment at just the right time—every time. That’s what Smart Triage does! It’s like having your own personal helper for healthcare, making sure you get the care you need, when and how you want it. Whether you prefer to talk to a doctor face-to-face, on the phone, or by text, Smart Triage fits around your schedule. No more stress about booking appointments! It’s all about saving you time and making things easier.

But Smart Triage is also smart about keeping you safe. It looks out for important warning signs—like if your symptoms might need urgent care—and makes sure you get the right help fast. If needed, it can even direct you to A&E quickly.

Plus, Smart Triage works across all of our surgeries. With Smart Triage, you’re in control of your healthcare, wherever you go! Stay tuned for more updates!

NEW APPOINTMENT SYSTEM: Smart Triage

As a Practice we are constantly striving to enhance our services to deliver the best care to all our patients. As part of this, we are excited to announce our new appointment system, ‘Smart Triage’, due to launch in July 2025.

What is Smart Triage?

A cutting-edge system that streamlines the way appointments are booked and managed. It will allow us to quickly assess your health needs and direct you to the most appropriate care pathway.

Key Benefits of Smart Triage

• Faster Assessments: With Smart Triage, patients can receive quicker assessments and guidance on the next steps in their care journey, whether it’s a face-to-face visit, telephone consultation, or self-care advice.
• Enhanced Patient Experience: The triage process reduces wait times and unnecessary visits, providing a smoother, more efficient experience for our patients.
• Avoid the 8am rush: Smart Triage will help us to tackle the ‘8am rush’, and ensure a more even flow of appointments throughout the week.
• Safety: Smart Triage is approved as a Class 1 medical device by MHRA (Medicines and Healthcare products Regulatory Agency) and meets all of the NHS security and clinical safety standards. Your data is held securely on the platform for a limited time, after which it is automatically removed and stored on your medical record. We’ll be updating our Privacy Policy with more information about data security.

How Does It Work?

Patients can access Smart Triage through our website. Simply enter your symptoms and answer a some questions about your medical history. The system will instantly analyse the information and provide you with tailored advice on what to do next. If further consultation is needed, the system will find an appointment for you or direct you to the right place.

Why Are We Introducing Smart Triage?

We believe that by using Smart Triage we can offer a more proactive, patient-centred approach to healthcare. This innovative service not only improves efficiency but also empowers patients to make informed decisions about their health.

Do I need to do anything?

During any contact with us, we may ask you to update your email address. This is because the system responds to you by email (don’t worry – sensitive medical information is not included.

My friend/relative doesn’t use the internet, will they be excluded?

Absolutely not. This system will be used by whatever way you contact us so that the right information is captured and the right outcome is recorded. If a patient does not use the internet, our reception staff can fill in the form for them so that they still benefit from this system but with a helping hand.