Patient Access Information

Patient Access

Pre-book GP appointments online

You can view, book and cancel appointments at your convenience.

Contact your practice

The secure messaging service allows you to send messages to the practice for general enquiries.

Messages are handled by the practice staff during working hours, and the service is best used for queries that require a non-urgent reply. If you have an urgent query, please telephone the practice or emergency service as normal.

• Quick and easy to use

• Avoid busy telephone lines

• Access out of practice hours

• Electronic management of your appointments.

 Request repeat prescriptions (please note 2 working days still applys from order to collection)

Access a list of your repeat medication and request a repeat prescription.

• Minimise your trips to the practice – only one visit is needed to collect the prescription.

• Your request is authorised online by the practice, so you know when it’s ready to collect.

• Avoid queues and busy telephone lines.

• Information about your medications, allergies and much more is instantly available whenever you need it

• Links to patient leaflets help you understand more about your conditions and medications without needing to contact the practice.

View your medical record online

Automatically view current medication and allergy sections of your medical record securely on your desktop or mobile with Patient Access. 

If you wish to be able to view your full computerised medical record you will need to complete the application for online access to my medical records form which is available from the reception desk, applications must be made in person by the patient who is applying for this service and the registration form must be returned in person to enable verification, proof of identity is required as listed below. A leaflet will be given to you regarding information you will need to consider before applying.   

Acceptable identity evidence (one piece of evidence must include a photograph of the applicant)

Provide either:  Two pieces of Level 3 evidence; or

                         One piece of Level 2 evidence and one piece of Level 3 evidence

Level 2 Identity EvidenceLevel 3 Identity Evidence
Firearm certificatePassports that comply with ICAO 9303
DBS Enhanced Disclosure CertificateEEA/EO government issued identity cards that comply with council regulations (EC) No 2252/2004
HMG issued convention travel documentNorthern Island Voters Card
HMG issued stateless person documentUS passport card
HMG issued certificate of travelRetail bank/credit union/building society current account
HMG issued certificate of identityStudent loan account
Birth certificateBank credit account (credit card)
UK asylum seekers Application Registration Card (ARC)Non-bank credit account (including credit/store/charge cards)
Unsecured person loan account (excluding pay day loans)Bank savings account
National 60+ bus passBuy to let mortgage account
An education certificate gained from an educational institution regulated or administered by the Public Authority (e.g. GCSE, GCE, A Level, O Level)Digital tachograph card
An education certificate gained from a well recognised higher educational institutionProof of age card issued under the Proof of Age Standards Scheme (containing a unique reference number)
Police warrant cardArmed Forces ID card
Freedom passSecured loan account (including hire purchase)
Marriage CertificateMortgage account
Fire Brigade ID cardEEA/EU full driving licence that comply with European Directive 2006/126/EC
Non bank savings account 
Mobile telephone contract account 
Buildings insurance 
Contents insurance 
Vehicle insurance

Patient Access contains links to, a trusted comprehensive source of GP-authored health information leaflets for patients.

Safe and secure

All data contained within Patient Access is protected using the highest standard internet security so you can be sure all your personal information is safe and secure.

Mobile app

The free Patient Access app provides greater convenience for patients who are away from a desktop PC or laptop, with access to a Smartphone*.

Download at *Available on the Android and iOS platforms.

How to register

To register, ask at reception for registration.  Please note proof of ID is required before registration can be completed i.e. photocard driving licence, passport, recent utility bill etc

✓No waiting on the phone

✓No need to queue

✓24 hours a day access

✓Access services on the move